![]() ![]() After leaving the airport (because our flight was changed to a 5AM flight the following day), I called to inquire again if there were better flights, I had to wait ONE to TWO hours just to speak to a live person. ![]() From the gate agent to the ticketing agent to the baggage agent to the customer service rep. We received some of the most unapologetic, uncaring, and disingenuous treatment from Southwest Airlines across the board. I have also Filed a Complaint with the DOT against southwest. I have been flying with southwest since 1997, and am appalled at their lack of communication in the matter. I have reached out to Southwest numerous times and have yet to get a response, every time I call the service guest line I am told it is in a separate department and they are reviewing the incident. (2) had their ticket or boarding pass collected or electronically scanned and accepted by the gate agent. (1) Checked in for the flight prior to the check-in deadline and Finally, In accordance with the Code of Federal Regulation, 14 CFR 250.7(a) Boarded Passengers - " A covered air carrier may not deny a revenue passenger traveling on a confirmed reservation permission to board, or involuntarily remove that passenger from the aircraft, once a revenue passenger has: Southwest failed to give a written statement, explaining the terms, conditions, and limitations of denied boarding compensation, and describing the carriers' boarding priority rules and criteria. ![]() According to DOT Laws and regulations the company has up to 30 days to Acknowledge the complaint filed and up to 60 Days to send a written notice of Acknowledgement.įurthermore, after reading the DOT rights and guidelines for aviation passengers and travel. And have yet to receive an acknowledgment of the notice of complaint. She informed me where to submit a claim online (southwest online) and that they will be in contact with me within 10 days. She added a note and informed me that I should definitely file a complaint and that she had never heard of something like that happening. She asked what was wrong and if she could help, I informed her of the situation and when she reviewed the notes she stated that there had been nothing in the notes detailing the events in which had occurred the night prior. When we got to the airport the next day I asked the Ticket Agent if there was a certain number I can call to file a complaint. We reluctantly agreed since we had to get home to our 5 yr old daughter. She stated that the only plane going out to New Orleans from Denver would be for the next day and had 2 additional stops arriving in New Orleans at 6:00PM. The agents at the ticket counter did not inform us of our rights or why we were asked to disembark, She only said sorry and gave us $100.00 voucher each. We had checked in accordingly, and caused no disturbances on the plane. His complaint was on the grounds that his family was on the plane, even though more than half of his family had been left at the gate. We went back to the ticket counter and our friends who we were traveling with and were in the same situation informed us that a man had complained that we got on the flight instead of him. When we arrived at the front we were asked to Disembark the plane. After about 5 min, we were asked to gather our belongings and come to the front. We scanned our tickets and boarded the plane, got to the last 2 seats on the plane and put our seatbelts on. We went to the ticket counter and the Attendant there gave me and my husband boarding passes to board the plane. We got to Denver at the end of boarding and when I scanned my boarding pass, the Attendant informed us that we were no longer on the manifest. ![]()
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